Welcome to Royelle.Shop. We are a fashion retailer specializing in watches, jewelry, sunglasses, shoes, and accessories, serving customers in Kenya, Uganda, and Tanzania. By placing an order with us, you agree to the terms outlined below.

1. Our Products

We sell fashion watches, jewelry sets, sunglasses, shoes, and accessories. Product images are for illustration purposes — colors and finishes may vary slightly due to screen display and lighting.

2. Order Confirmation

After you submit an order through our website, a member of our team will call you to confirm the order details, including your name, the product and variant ordered, your phone number, and your delivery address. Your order is only finalized once this confirmation call has taken place.

3. Payment

We currently accept Cash on Delivery only. No online payment is required to place an order. Payment is made directly to our delivery agent at the time your order is received.

4. Delivery

Delivery is free of charge across Kenya, Uganda, and Tanzania, with orders typically delivered within 24 to 28 hours after confirmation, depending on your location.

5. Order Changes & Cancellations

You may request changes to your order (such as variant, quantity, or address) during the confirmation call. Orders may be cancelled free of charge before dispatch by contacting our team.

6. Limitation of Liability

Royelle.Shop is not liable for delays caused by circumstances beyond our control, including but not limited to weather, road conditions, or incorrect delivery information provided by the customer.